About Us

How Best Home Loans was created

Our Service Commitment

We pride ourselves on our total commitment to customer service with a passion to achieve client satisfaction.

As a client of Best Home Loans, we carefully listen to your needs, determine the loan type that best suits your needs, then help you with offering a choice of home loan packages. Our client satisfaction rate is consistently high.

Whether you are considering buying a home to live in, an investment property, or looking to refinance an existing loan, getting the right loan is important. It’s about us customising a loan that meets your individual needs, that will work with your lifestyle and helps you achieve your financial goals. We also understand that buying a property is often one of the most significant financial transactions and the most complex you will encounter in life, and it is our role “to bring it all together” ensuring a smooth, uncomplicated and rewarding experience.

We are able to assist you in selecting the right loan based on a thorough assessment of your requirements.
The assessment will include:

  • A qualification to determine how much you can borrow.
  • Identify the most competitive interest rates, packages and fees available.
  • Best Home Loans caters for all types of home loans, from AAA credit rating to severely credit impaired. So don’t despair, we have solutions. We are members of the Mortgage Finance Association of Australia (MFAA) and the Credit Ombudsman Service Limited (COSL). We are currently accredited with over 30 different lenders and we are extremely respected in the mortgage industry.

In Townsville, we are located at 109 Ross River Road, Mundingburra, so come in and see us or give Jemmy a call on (07) 4779 0555.

As a service to our Far North Queensland clients, we also make regular visits to Cairns, so please give us a call on (0438) 221 287.

A devoted team of individuals

Jemmy Best

Jemmy Best

Principal Director

Jemmy has an excellent understanding of the local economies in both Cairns and Townsville. Jemmy is a Platinum achiever for 5 years running with her aggregator Choice. This means that she’s in the top 10 brokers in Queensland completing loans with Choice and is one of the only females to have achieved this status 5 years in a row.

The success of Best Home Loans can be attributed to Jemmy and her teams total commitment to customer service, and achieving the best loans and rates for her customers. Our motto is “Best Loans, Best Rates, Best Service”

Jemmy holds a Diploma of Finance/Mortgage Broking; is a qualified Financial Planner and a Commissioner of Declarations.
Credit Representative (CRN 392690) of Blissa Pty Ltd
Australian Financial Services Licensee No 391237
Diploma of Financial Services/Mortgage Broking
Dip FS – Financial Planning FNS 50804, CDEC

Brian Quinlan

Brian Quinlan

Senior Loans Processor

Shenelle Tepania

Shenelle Tepania

Loans Processor

Shenelle comes to us with over 15 years of experience in administration and customer service. She is a dedicated team player and is also highly proficient in accounting and payroll as well as multiple computer applications. Her positive nature and outgoing personality will ensure all your interactions with Best Home Loans are pleasant and stress free. Shenelle hails from New Zealand but has been living in Townsville for over 8 years now. In her spare time, she enjoys spending time with her family and pets, fishing and rugby league (go Warriors!).



Paraplanner for Best Wealth Creation

Laura joined the Financial Planning Industry in 2008, starting as a Paraplanner.

Since then, Laura has obtained a Certificate III in Business and a Diploma of Financial Planning. Working alongside Jemmy and the team at Best Home Loans and Best Wealth Creation to help tailor sustainable and effective financial plans for our clients.

Laura is a hard worker with an exceptional knowledge across a diverse range of financial products and services. She goes above and beyond to assist clients with their ongoing portfolio management. Laura also has excellent verbal and communication skills which has helped her grow during the last few years within the Financial Planning industry.

Meg Williams

Meg Williams


Meg began her administrative career as a member of the Communications branch of the RAN. She spent time as a website maintainer, I.T Instructor and Systems Administrator amongst other duties. Meg’s favourite aspect of working in reception is customer service. She is friendly and approachable and loves to help people. Meg has a Cert IV in business and a Cert IV in I.T. Outside of work, her passions are music and animals.